About us
At GEM our brand is important to us, we have built a sound reputation in the industry based on trust and our expertise. The countless referrals from our existing clients have enabled our growth over the last 20 years.
We understand that your property is your biggest investment and our team endeavour to ensure that your investment is protected. We can provide a cost-effective service, tailored to your needs.
Our property management team gain an understanding of your site and of the issues you are encountering by proactively attending at regular intervals, agreed by you in advance. We understand the importance of communication and produce a report that aids in planning for your future maintenance needs and expenditure. Our teams are also able to provide regular newsletters to residents and updates to directors.
For new developments we are able to offer advice and guidance from the planning stage to help create a more desirable living environment, enriching the community, creating a seamless management and happy tenants.
“Our vision is to be the best at what we do and to be different in our approach.”
We want to be known for delivering service that exceeds customer expectations, particularly in our communication, and for us to make a difference in developing our staff, customers and the communities in which we operate. We are innovative and pro-active, with a sprinkling of originality but we still listen to our clients’ needs, looking for those ‘attention to detail’ items that can enhance our service and add value.
We are committed to establishing The Qdime Group of companies as an innovative, successful and profitable provider of support services to the private residential property sector. We are not motivated by the size of the group, for us it’s all about how we provide the best communication and service, how we obtain best value for money and how we excite customers by proactively managing their homes.
To achieve this we focus on our people, managing and developing them and adding new expertise whenever needed so that we can exceed your expectations.
Our strong service culture and ‘delivery philosophy’ puts people at the core of everything we do. We believe our personal approach is key to our success. Our culture is one of empowerment, ownership and honesty. We achieve this through supportive management, training and development combined with efficient operational systems and processes. Although you will usually have one primary point of contact, they will be supported by a talented team of specialists who are also at your disposal.
Property management requires close working relationships with our clients, and mutual respect; we have a common goal and it’s only by working together that you achieve results.
We want our clients to receive excellent service and to feel valued and important – because we recognise that you always have a choice.
In fulfilling our responsibilities, Castleford will endeavour to detail precisely what tasks need to be undertaken, by whom and in what timescale. In doing so, we will strive to:
Exemplify straightforwardness
By placing an emphasis on
excellent communication with
both developers and residents,
using simple, unambiguous
everyday language.
Encourage transparency
By ensuring that reporting
structures are robust and
dynamic and that financial
matters always comply with the
highest professional standards.
Take pride
In every aspect of our service,
through to the smallest detail.
Display thoroughness and tenacity
To ensure that every issue is
resolved in the best interests of
clients and customers alike.
Demonstrate understanding
By providing a service which is
pertinent to the unique
demands of each development.
Command trust
By displaying the highest levels
of professionalism at all times.
Honesty: We are helpful, informative and straightforward.
Accountability: We are confident, knowledgeable and open to challenge.
Pride: We are enthusiastic, thorough and tenacious.
Professionalism: We are well informed and reliable, we take ownership of the issue.
Integrity: We say what we mean and we do what we say.
It is a common assumption that the property manager is the person who manages a development, and although they are of course an important element, they are just one part of a much bigger team; To provide the most professional and knowledgeable management service requires a team of people who are specialists in the various elements of the property management service. We see the manager’s role as the ‘communicator’ with residents, and the ‘co-ordinator’ of the services being provided, whether external or in-house.
Underlying the management service we offer is an experienced and well trained, multi-disciplined team of people, comprising of the following disciplines:-
The Qdime Group consists of a growing number of companies, specialising in residential property. We have three firms of managing agents, a maintenance division, a professional services company and a firm of solicitors. We have offices in Poole, Bristol, Letchworth and our head office in Bourne End, Buckinghamshire. We operate throughout the South of England and South Wales, from Ipswich to Eastbourne and from Broadstairs to Swansea.
The aim of the Group is to be a one-stop shop for all residential property matters, but with individual specialist companies who can support each other.
We expect our staff to perform at a very high level, and provide support and training to enable them to reach the required standard.
Ongoing Vacancies
Property Managers
Become a Property Manager @ GEM
Can you demonstrate a sound knowledge of the relevant legislation, service charges and budgeting, combined with excellent communication skills and fully focused on putting the customer first? If you are looking for a varied and exciting position in a forward thinking company and have the drive and enthusiasm to succeed, we would like to hear from you.
Please send your CV by e-mail to cv@hazelvine.com quoting reference PM (BE)
Want to hear more?