A willingness to provide outstanding customer service tailored to residents and developers needs alike
Enhancing your environment and enriching your community
Our managers put themselves in the shoes of our clients, as if it was their own home and finances they are looking after
"Our vision is to be the best at what we do and to be different in our approach"


Covid-19 – Waste Collection Update

Please be aware that due to the Covid-19 pandemic a number of local authorities have suspended some waste collection services until further notice. To compound this, many local recycling centres are also closed until further notice meaning residents are unable to dispose of their items personally. With the majority of people now confined to their homes, we will no doubt experience a spike in the amount of rubbish produced. Sadly, this will lead to an increase in fly tipping, possible rodent activity and will necessitate us, as managing agents, to arrange private collections through external contractors. The cost of this will, unfortunately, have to come from the service charge.

We will be constantly monitoring the situation but as you will no doubt be aware, in most instances refuse and recycling collection is paid for by your council tax and is not covered by your service charge or management fee so please bear this in mind. In the absence of adequate refuse services, we will do all we can to remedy this situation.

Unfortunately, we do not know how long these services will be suspended for and we will continue to monitor the situation and endeavour to provide updates where possible and would advise residents to monitor the relevant authority’s social media networks for up to date information on collections. Until services are restored, we ask that all residents think carefully about their rubbish and waste disposal. We sincerely appreciate your patience and cooperation during these testing times.

Please note that not all local authorities have suspended waste collection meaning that this will not affect all residents.

Gem Estate Management Limited

Gem Estate Management Ltd (GEM) delivers comprehensive property management solutions to Leaseholders, Residents’ Management Companies, Developers and Freeholders. Our team of professionals encompass a diverse range of skills enabling them to enrich your experience.

GEM offers a unique and innovative approach, which has been adapted over the years.

As part of the Qdime Group we can offer the entire residential property management solution, or any part thereof. Our ethos is to invest in our staff and in the technology that makes them efficient and effective, leaving them free to focus on exemplary communication and service.

We realise that many leaseholders wish to access our services 24/7, so we have developed a leaseholder portal which can be accessed via ‘MY ACCOUNT’. This allows leaseholders to pay their service charges and ground rent, view their service charge account, find out about any plans for major work on their block or report a maintenance issue.

About Gem

GEM is a property management company, based in Letchworth, that provides a professional management service, regulated by The Association of Residential Managing Agents (ARMA) adhering to ARMA Q service standards.




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Our Services

All services are delivered by experts in their own field, who work for GEM or other companies within the Qdime Group. Staff are trained to emphasise customer service.






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My Account

Register for our online portal. It lets you access information and communicate with us, including:

  • see your financial history
  • make secure payments
  • notify maintenance issues
  • view your site Noticeboard

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A dragonfly is a very strong and good flyer, and can fly at speeds of up to 36 miles per hour.