Get in touch

Contact Us

If you can’t find what you are looking for on our website, you can contact us via phone, post or email. The contact details for all our offices are below.

GEM OFFICE

GEM Estate Management
Gem House
Dunham’s Lane
Letchworth Garden City
SG6 1GL

Tel: 01462 475666
Fax: 01462 481483
Email: mail@gemestate.co.uk

 

Our opening hours are:

  • Monday to Friday : 9.00 am to 5.00 pm
  • Saturday/Sunday : Closed

We also operate an out-of-hours service for emergency repairs that can be accessed via our normal telephone number.

QDIME HEAD OFFICE

Qdime Limited
Thamesbourne Lodge
Station Road
Bourne End
SL8 5QH

Tel. 01628 529 765
Fax. 01628 530 759
info@hazelvine.com
VAT No: 466 5444 23
Company Registration No: 2072379

COMPLAINTS AND PUTTING THINGS RIGHT

We acknowledge that we may sometimes get things wrong, but as a learning organisation, we aim to put things right quickly and learn from our mistakes.

If you are unhappy with the service you have received and wish to make a complaint, please provide us with as much detail as possible in writing. A copy of our complaints handling procedure can be found in the Information Library on this website.

Please send your complaint to:

By letter : Customer Services, Gem Estate Management, Gem House, 1 Dunhams Lane, Letchworth, Hertfordshire, SG6 1GL

As a participating member of the Ombudsman Services, Gem’s customers can use the services offered by the Ombudsman to resolve a complaint about any aspect of the service we offer. Gem Estate Management have a complaints process that we ask customers to use before referring any complaint to the Ombudsman.

CONTACT ONE OF OUR TEAM

Website Administration

Website / MY ACCOUNT

If you experience any difficulties or issues with our website, or with accessing our customer portal MY ACCOUNT, please contact our Web Administration team.

  01462 475 644

  web@qdime.co.uk

Maintenance

GEM Maintenance

For all maintenance issues, please call our normal number and speak to one of our Property Administrators or email us giving full details of the maintenance issue.

  01462 475 666

 property@gemestate.co.uk

Legal team

Allsquare Law

GEM’s legal services are provided by our sister company, Allsquare Legal Limited, a firm of solicitors, regulated by the Solicitors Regulation Authority.

  01628 200 215

  mail@allsquarelaw.com